Delivery Policy for HB Shine Plus

Effective Date: February 8, 2025

At HB Shine Plus, we are committed to delivering your order in a timely and efficient manner. This Delivery Policy outlines our shipping procedures, delivery times, and customer responsibilities when placing an order on hbshineplus.com.

1. Order Processing

• Orders are processed Monday to Friday, excluding weekends and public holidays.
• Orders placed on weekends or holidays will be processed the next business day.
• After your order is successfully placed, you will receive an order confirmation email with details of your purchase.
• Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Costs

We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on the delivery address and the shipping method you select during checkout.

• Standard Shipping: Delivery times range from 5 to 7 business days.
• Expedited Shipping: Delivery times range from 2 to 3 business days.

Shipping costs will be displayed at checkout, and are the responsibility of the customer unless otherwise stated (such as during promotions or free shipping offers).

3. Delivery Times

• Domestic Orders: Delivery times vary depending on your location, with most orders arriving within 5 to 7 business days for standard shipping and 2 to 3 business days for expedited shipping.
• International Orders: If available, international delivery times may vary depending on the destination country, customs clearance, and other factors. Please allow up to 15 business days for international shipments.

Please note that delivery times are estimates and are not guaranteed. Unforeseen delays, such as weather conditions, holidays, or customs procedures, may affect the delivery schedule.

4. Order Tracking

Once your order has been shipped, we will send you a tracking number so you can monitor its progress. You can track your order by clicking the tracking link in your shipping confirmation email or by visiting our website and entering your order details.

5. Delivery Address

• It is the customer’s responsibility to ensure that the delivery address is accurate and complete at the time of checkout.
• We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete addresses provided by the customer.

6. Shipping Restrictions

We currently ship to most locations within [Your Country] and offer limited international shipping options. Some areas may be restricted or require additional shipping charges.

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fees and will be billed directly by the customs authorities.

7. Shipping Delays

While we strive to ensure timely deliveries, HB Shine Plus is not responsible for delays caused by:

• Shipping carriers (e.g., postal service delays, weather conditions).
• Customs delays for international orders.
• Force majeure events beyond our control (e.g., natural disasters, pandemics).

If there is a significant delay in your delivery, we will notify you promptly.

8. Missing or Damaged Items

• If your order is missing or arrives damaged, please contact our customer support team within 7 days of receiving your shipment.
• You may be asked to provide photos or other supporting information for claims.
• We will work with you to resolve any issues by issuing a replacement or refund in accordance with our Refund and Returns Policy.

9. Shipping Insurance

We do not automatically include shipping insurance on orders. If you would like to insure your shipment, please contact our customer support team prior to completing your purchase.

10. Changes to Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes have been made signifies your acceptance of the revised Delivery Policy.

11. Contact Us

If you have any questions about our delivery process or need assistance with an order, please contact us at:

HB Shine Plus
Email: support@hbshineplus.com
Phone: 8799794114
Website: www.hbshineplus.com