Refund and Returns Policy for HB Shine Plus

Effective Date: February 8, 2025

At HB Shine Plus, we want you to be fully satisfied with your purchase. If you are not completely happy with your product, we offer a clear and straightforward refund and returns process. Please read our policy carefully to understand your rights and how to initiate a return or refund.

1. Returns

• We accept returns within 10 days of the delivery date.
• To be eligible for a return, your product must be unopened and in its original packaging.
• Please ensure that the product is unused, and all seals and labels are intact.

2. Refunds

• Once we receive your returned item, we will inspect it to ensure it meets the return requirements.
• If your return is approved, we will process your refund to the original payment method within 5-7 business days.
• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened or used products. Any products that have been tampered with, damaged, or opened will not be eligible for a refund or return.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at support@hbshineplus.com with a description and photo of the issue. We will arrange for a free return and issue a full refund or exchange, depending on your preference.

5. How to Initiate a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact our customer support team at support@hbshineplus.com to notify us of your intent to return the product.
2. Provide your order number and the reason for the return.
3. We will provide you with the return instructions and a return shipping address.
4. Once we receive the returned product, we will process your refund or exchange as per our policy.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time, please first check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at support@hbshineplus.com.

8. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy or need further assistance, feel free to reach out to us:

HB Shine Plus
Email: support@hbshineplus.com
Phone: 8799794114
Website: www.hbshineplus.com

By making a purchase from HB Shine Plus, you agree to the terms of this Refund and Returns Policy.